WhatsApp+52 998 433 8844

ACUMOTA Rental Terms & Conditions

1. RENTAL REQUIREMENTS

  • Minimum age to rent: 18 years old
  • Valid driver’s license (motorcycle or car) issued of any country is required

2. RENTAL DURATION AND PRICING

  • Minimum rental duration is 1 full day (24 hours);
  • Rental period starts at the scheduled delivery time selected at checkout;
  • Rentals under 24 hours are still charged the full daily rate.

Late Return Policy:
If the scooter is not returned at the scheduled end time of the rental period, the customer will be charged a late return fee of USD $5 per hour starting from the scheduled return time until the scooter is actually handed back to a company staff member or courier.

Please note: If the scooter is returned after company business hours, the customer remains fully responsible for the scooter until it is successfully and satisfactorily checked in by our staff, even if this occurs on the next business day.

3. PAYMENT TERMS

3.1 Reservation Deposit (30%)

To secure and reserve a specific scooter for you, a 30% reservation deposit of the total rental amount must be paid online through our website at the time of booking. This deposit is separate from the security deposit and is not refundable if you cancel or change the booking less than 24 hours before the scheduled start time.

3.2 Security Deposit (separate amount)

A separate security deposit for the scooter itself is NOT included in the 30% reservation deposit. The security deposit is payable only after the scooter has been delivered to you by our courier and is accepted in the following ways:

  • card payment via our website (processed securely through Stripe), or
  • cash directly to the courier on-site.

3.3 Final Payment (remaining 70%)

The remaining 70% of the rental amount is due at the time of delivery, together with the security deposit. You may pay this balance by card (online via Stripe) or cash to the courier.

3.4 Non-transferable bookings

Bookings and payments are strictly non-transferable. You may not transfer your reservation, scooter, or payment to another person or another date without our prior written consent.

3.5 Late or incomplete payments

ACUMOTA reserves the right to cancel the booking immediately and retain the 30% reservation deposit if:

  • the remaining 70% is not paid at delivery, or
  • the security deposit is not provided when the courier arrives.

3.6 All payments are final

Once paid, the reservation deposit and rental amount are non-refundable except as expressly stated in our Cancellation Policy (Section 7).

4. WHAT’S INCLUDED IN YOUR RENTAL

Every rental includes:

  • Free delivery & return anywhere in Cancun (including Hotel Zone), Playa del Carmen, Puerto Morelos.
  • 1 or 2 helmets (as selected at checkout)
  • Phone holder
  • Full tank of regular fuel at delivery
  • Basic third-party liability insurance
  • Unlimited mileage within Cancun and surrounding areas (Playa del Carmen, Puerto Morelos, etc.)

Fuel return policy:
No need to refill. Just return the scooter with enough fuel to reach the nearest gas station (~1–2 liters / 20–30 km range). If the tank is completely empty on return, a USD $15 refueling fee applies.

5. ROADSIDE ASSISTANCE

5.1 Availability & Coverage Area

Roadside assistance is provided exclusively within Cancun city limits (including Hotel Zone) and Puerto Morelos. Requests outside this area will not be serviced.

5.2 Service Hours

  • Monday – Saturday: 8:00 AM – 8:00 PM
  • Sunday: 10:00 AM – 6:00 PM

Requests received outside these hours will be handled the next business day.

5.3 Call-Out Fee Applies to EVERY Request

A USD $25 call-out fee is charged for EVERY roadside assistance request, without exception. This fee is never waived for issues arising from normal use, accidents, punctures, dead batteries, running out of fuel, or customer error.

5.4 FREE Roadside Assistance (Extremely Rare)

The USD $25 fee will be waived ONLY if the issue is proven to be caused by ACUMOTA’s fault before delivery, such as:

  • Scooter delivered with a manufacturing defect
  • Battery was not fully charged by us at delivery
  • Mechanical issue that existed before you rode away and was documented at handover

In these cases, both the call-out and any repairs/replacements are 100% free.

5.5 What the USD $25 Call-Out Fee Covers

The USD $25 covers:

  • Technician travel to your location within Cancun
  • Up to 30 minutes of diagnostic and minor on-site repairs (tightening chain, inflating tire, adding 1 liter of fuel, etc.)

It does NOT cover:

  • Any replacement parts (new tire, tube, battery, spark plug, etc.)
  • Third-party workshop fees (tire shop, mechanic, towing)
  • Labor beyond the first 30 minutes
  • Damage due to crashes, water, sand in engine, or misuse

Example 1: Flat tire from nail → you pay USD $25 + cost of new tube/tire (USD $15–$80).
Example 2: Battery dead because you left the key on → you pay USD $25 + jumpstart (free) or new battery if needed.
Example 3:Scooter wouldn’t start because we delivered it with 5% battery → completely free.

6. SECURITY DEPOSIT (TEMPORARY HOLD) POLICY

For all scooter rentals, a temporary hold deposit shall be applied to the payment method provided at the time of delivery. The deposit is not a charge but a pre-authorization (hold) and will be released in accordance with the policies of the issuing bank after the rental is completed, provided that the scooter(s) are returned in the same condition as received and no violations of these Terms and Conditions have occurred.

The applicable deposit amounts are as follows:

  • For the rental of one (1) scooter: USD $300 hold.
  • For the rental of two (2) scooters: USD $500 hold.
  • For the rental of three (3) or more scooters: USD $200 hold per scooter.

By proceeding with the rental, the Customer expressly authorizes the Company to place the applicable hold on the payment method used for the booking. Held via card (pre-authorization) or collected in cash.

Please note that the release of the funds depends on your card-issuing bank, and they may automatically remove the hold after a few days. If your rental period is still active when the hold is released, we will place a new hold until the rental is completed. At the end of the rental, if the scooter is returned in good condition with no damages or violations, the deposit will be released back to you. In case of any damage, loss, late return, or contract violations, the corresponding costs and penalties will be deducted from the deposit, and the remaining balance (if any) will be returned to your card.

Refund Timeline:

  • Card payments: Refund timing depends on your card issuer (major credit cards typically return funds within 3 business days, debit cards may take up to 14 business days)
  • Cash deposit: Refunded immediately upon return if no deductions apply

Deductions apply in case of:

  • Damages (assessed individually; replacement value for total loss: USD $2000–$4000)
  • Late return (USD $5/hour)
  • Missing accessories: Phone holder (USD $50), Helmet (USD $100 each), Key (USD $50)
  • Unpaid fines or tolls (plus USD $10 admin fee)

7. CANCELLATION AND REFUND POLICY

Cancellation Fees. Applies only to the booking payment made online prior to receiving the scooter:

  • More than 24 hours in advance: Full refund minus 3% processing fee
  • Less than 24 hours: No refund

Exception: In case of force majeure (e.g., flight cancellation, official weather warnings), a credit voucher may be issued (valid for 3 months). Must be requested with proof and is issued at our discretion.

Early Return: No refunds for early scooter returns are granted. Exceptions may apply only in cases of force majeure and a credit voucher may be offered at our discretion (valid for 3 months).

8. MISSED DELIVERY AND NO-SHOW POLICY

If you do not show up at the agreed delivery location and time, our courier will wait no longer than 30 minutes. After that, the courier will leave and the delivery attempt will be considered failed.

If you contact us within 3 hours of the scheduled delivery time and still wish to receive the scooter, the customer must pay an additional delivery fee, which will vary depending on the delivery location within Cancun, Playa del Carmen, Puerto Morelos.

If the scooter is not collected within 3 hours of the scheduled delivery time, the rental will be automatically cancelled. In such cases, the full reservation deposit (30% online prepayment) will be withheld as Cancellation Fees.

Only in the case of a documented force majeure event (e.g., medical emergency, flight cancellation), and solely at our discretion, we may issue a one-time voucher equal to the reservation amount minus the payment processing fees. This voucher will be valid for 3 months from the date of issue and can be used for a future booking.

9. SAFETY AND PROHIBITED USE

You agree to:

  • Wear a helmet at all times while riding
  • Drive responsibly and follow local traffic laws
  • Ride only on paved roads – no off-road usage (includes unpaved trails, sand, beaches, construction areas)
  • Avoid entering beaches, deep puddles, or flooded areas, especially during/after heavy rain or storms
  • Limit passengers to 2 people per scooter
  • Avoid riding under the influence
  • Not ride barefoot
  • Possess and carry your valid driver’s license at all times while operating the scooter

Violation of these rules may lead to immediate cancellation without refund.

10. DAMAGE, THEFT AND INCIDENT RESPONSIBILITY

  • You must report any damage, accident, or theft immediately to ACUMOTA
  • Failure to report may result in full liability
  • In case of theft, ACUMOTA will file a police report — renter must cooperate if needed
  • Damage Assessment: Small damages will be reviewed at return. Major damage may be assessed by a professional mechanic. If damage is caused by misuse, renter is fully liable for repair or replacement.

In case of any loss or damage, the client may lose all or a portion of the security deposit depending on the repair amount. If the repair cost is lower than the deposit amount, the balance will be returned to the client after the damages will be fully fixed (Based on the repair invoice) minus 3% processing fee.

11. SCOOTER SUBSTITUTION (FAIR POLICY)

11.1 ACUMOTA always do the best to provide the exact scooter model you reserved.

11.2 If your chosen scooter becomes unavailable (damage, mechanical issue, etc.), we will offer you: a direct replacement of the same model/color (if available), OR an upgrade to a higher-class scooter free of charge, OR a similar-class scooter + 10–20% refund of the daily rate if the replacement is noticeably different.

11.3 You may refuse the substitute and cancel the booking with 100% refund (including the 30% deposit) if we cannot provide a scooter you are happy with.

11.4 We will notify you of any substitution at least 2 hours before delivery whenever possible.

12. INSURANCE POLICIES AND CUSTOMER LIABILITY

12.1 Third-Party Liability Insurance (included free)

Every scooter is covered by the mandatory Mexican third-party liability insurance required by law. This insurance protects only other people and their property in case you cause an accident. It does NOT cover:

  • Any damage to the rented scooter itself
  • Theft or total loss of the scooter
  • Injury to you or your passenger
  • Damage to your own belongings

12.2 No Insurance for the Rental Scooter

The rental price does NOT include any insurance for the scooter you are riding. You are fully and personally liable for:

  • Any damage (scratches, dents, broken parts, cracked fairings, etc.)
  • Full replacement value in case of theft or total loss
  • All repair costs, regardless of fault or circumstances

There is no maximum liability cap. The security deposit is held only as initial guarantee; you remain responsible for the full amount of any damage or loss, even if it exceeds the deposit.

12.3 Accident or Theft – Immediate Actions Required

In case of accident, damage, or theft you must:

  1. Notify ACUMOTA instantly (within 1 hour)
  2. Obtain an official police report (acta de hechos) within 24 hours
  3. Return any remaining parts/keys immediately

Failure to do so will result in full liability for the maximum replacement value of the scooter with no exceptions.

12.4 Your Responsibility is Unlimited

By accepting the scooter you explicitly agree that:

  • You ride entirely at your own risk
  • ACUMOTA is not liable for any personal injury, loss, or third-party claims
  • You will reimburse ACUMOTA for 100% of all costs arising from damage, theft, fines, towing, storage, or lost rental days caused during your rental period.

13. MISCELLANEOUS

The application of charges and additional penalty fees from these Terms and Conditions to a specific customer remains the exclusive right of the ACUMOTA and may, at the ACUMOTA’s sole discretion, not be applied depending on the situation.

Thank you for choosing ACUMOTA. We are committed to offering a safe, reliable, and enjoyable rental experience!